12-Month Warranty Policy & Priority Customer Support
Our warranty policy includes 12-month coverage, fast replacements, and dedicated customer support for your Millennium Technology device.
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What's Covered Under Your Millennium Technology 12-Month Warranty
This warranty policy outlines the manufacturing defects and hardware issues covered under the 12-month warranty period.
Manufacturing Defects
Covers factory-related defects affecting hardware performance, display functionality, or internal components under normal usage conditions.
Connectivity Port Issues (Type-C / HDMI)
Includes coverage for faulty USB-C or HDMI ports affecting display output, power delivery, or signal transmission.
Screen & Panel Defects (Dead Pixels / Backlight Issues)
Protection against display panel faults, including dead pixels, abnormal color patches, flickering, or backlight failures.
Structural & Hinge Mechanism Issues
Covers hinge instability, frame misalignment, or build defects that impact screen positioning or folding.
What Is Not Covered Under Warranty
Accidental or Physical Damage
Damage caused by drops, impact, pressure, or improper handling is not covered under the standard 12-month warranty.
Liquid or Moisture Damage
Exposure to water, beverages, or other liquids that results in internal or external damage voids warranty eligibility.
Unauthorized Repairs or Modifications
Any repair, disassembly, or modification performed by non-authorized service providers will void the warranty.
Use of Unsupported Cables or Power Adapters
Damage caused by incompatible, third-party, or non-recommended power sources or cables is not covered.
How the Warranty Claim Process Works
Our warranty policy includes a simple claim process to request repair or replacement if a product issue occurs.
Submit Your Warranty Claim
Complete the online claim form on our Support page with your order details, product serial number, and issue description.
Provide Required Proof (If Applicable)
For DOA (Dead on Arrival) cases, an unboxing video is mandatory to verify product condition at delivery.
Claim Review (24-48 Hours)
Our technical team reviews your submission within 24-48 business hours and confirms eligibility with next-step instructions.
Repair or Replacement Issued
If approved, we arrange repair or replacement as per warranty terms to minimize downtime.